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Frequently Asked Questions

Lost Property

For all lost property enquiries, please email info@louchesoho.com. Include a detailed description of what you have lost and when. Please note that weekends are incredibly busy, so lost property requests are handled at the start of each week. If you require a quick response, we recommend coming down to the venue in the early evening to ask the staff onsite.

Door Charges

We are free entry Monday to Thursday. On Fridays and Saturdays, there is an entry fee of £10 after 10pm. Door charges may also apply for special events including New Year’s Eve.

Reservations

Our reservations line is open Monday to Friday, 10am to 6pm. Booking requests will not be dealt with outside of these times. Please see here for our T&Cs for bookings & private hires.

Dress Code

We don’t have a strict dress code at any of our venues, just no flip flops or full sportswear please.

Happy Hour

Our happy hour runs Monday to Friday from open ‘til 8pm and on Saturdays from 2pm ‘til 6pm, with 2-4-1 on the same cocktail or half price on selected glasses of wine. The offer includes all cocktails from our menu.

Safe Space Policy

We are fully committed to providing a safe, inclusive and welcoming environment for all our visitors and actively champion equal opportunities and diversity. If another customer is believed to be behaving in such a way as to make others feel uncomfortable, the Duty Manager will investigate with the crowd control team and take appropriate action, removing the person concerned from the venue if necessary. If a member of staff or contractor is believed to be behaving in any way that makes someone feel uncomfortable, the Duty Manager will remove him/her from duty until the matter has been investigated and resolved.

Press

For all press & media enquiries, please contact katie@rocketleisure.com

ID

Our venues operate a strict over 18s policy, so it is highly recommended you bring a valid form of photo ID. Failure to show ID when requested will result in refused entry.

Musicians

If you would like the opportunity to be added to our roster of regular bands, please email relevant links to iwannaplay@rocketleisure.com for consideration. Please note, we do not do one-off bookings and regretfully cannot get back to everyone who contacts us.

Accessibility

Unfortunately, our venue is not accessible for wheelchair users.

Careers

We are always on the lookout for hard-working, fun staff for our venues. Please email a CV to info@louchesoho.com.

Dogs

Unfortunately, for the safety of your pet, we don’t allow dogs inside the venue.

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